Terms ofsale.

1. Who we are and who these terms apply to

These terms govern every sale and service supplied by ΜΟΥΣΤΑΚΑΣ ΓΕΩΡΓΙΟΣ ΚΩΝΣΤΑΝΤΙΝΟΣ trading as G&E Signature Scents, VAT no. 133109418, tax office: Πτολεμαΐδας, 25ης Μαρτίου 81, 50200 Πτολεμαΐδα ("we", "us") through this website, by email or in person, to a business or professional customer ("you"). You can reach us at hello@gesignaturescents.com.

We sell to businesses only: restaurants, cafés, hotels, spas, shops, corporate buyers and similar professionals acting for a trade, business or professional purpose. If you are a consumer, these terms do not apply to you and you cannot place an order. A retail offer for individuals is planned and will have its own terms.

By applying for an account, placing an order request or accepting a quotation you confirm that you act for a business and that you have the authority to bind it.

2. Your account and approval

Prices and ordering are available only to approved business accounts. Each application is reviewed by us before any account is activated.

• You must give accurate, complete and current details, including your legal name, VAT number (ΑΦΜ), tax office and registered address.
• We verify your VAT number against the EU VIES register and may ask for further proof of your business (for example a GEMI extract or a recent invoice).
• We may approve, refuse, suspend or close an account at our discretion, for example where information is inaccurate, a VAT number is not valid, or payment has been missed. Where we can, we will tell you why.
• You are responsible for keeping your credentials secure and for everything done through your account. Tell us at once if you suspect misuse.

3. Products, made-to-order and customisation

Our candles are hand-poured in small batches in Ptolemaida, Greece, and are made to order. Container styles, sizes and scents shown on the site are the standard range; many can be customised (scent, container, finish, label).

• Natural materials and hand pouring mean small variations in colour, surface finish and wax texture. These are not defects.
• Photographs, brochures and samples are illustrative. Fragrance perception is subjective and is not a guarantee of how a scent will perform in your space.
• Custom scents, labels and private-label products are produced to your specification. You are responsible for approving the final specification and artwork.
• You warrant that you have the right to use any name, logo, trademark or artwork you supply, and that it does not infringe third-party rights or breach the law. We may refuse content we consider unlawful or harmful and are not liable for claims arising from content you supply.

4. Orders and how a contract is formed

An order on this website is a request, not a binding purchase. The contract is formed only when we confirm your order in writing (by email or from your account) and, where payment is required first, once the payment link we send you has been paid.

• On receipt of a request we reserve the stock and check availability, minimum quantities and case sizes. We may adjust or decline a request, for example for lack of stock or an error in the request.
• If a request is not confirmed or paid within the period stated in our confirmation, we may release the reserved stock and cancel it.
• Minimum order quantities and case sizes apply per product and are shown on the catalogue and order form.
• Order data you enter (quantities, delivery address, contact) must be correct. Tell us immediately about any mistake; we will try to correct it before production but cannot guarantee it once production has started.

5. Changes and cancellations by you

• Before we confirm an order you can withdraw the request at any time.
• After confirmation, standard catalogue items can be changed or cancelled before they are picked or poured; contact us as soon as possible.
• Made-to-order, customised and private-label items cannot be cancelled or changed once production, labelling or ordering of special materials has started, and we may charge the costs incurred.
• If we agree a cancellation after payment, we refund the amount paid less any costs already incurred, in line with the returns policy.

6. Prices and VAT

• Prices are in euro and exclude VAT unless stated. VAT at the applicable rate (currently 24% in Greece) is added and shown on your order summary and invoice.
• Prices apply to the order as confirmed. We may change prices for future orders at any time. Price tiers and agreed prices are confidential between you and us.
• Delivery charges are shown before you send the request; see the shipping policy. Offers and quotations are valid for the period stated in them or, if none, 14 days.
• If a price is clearly wrong (a plain error), we may cancel the order and refund anything paid.
• For intra-EU supplies, zero-rated VAT (reverse charge) applies only to businesses with a valid VAT number confirmed in VIES. You must tell us immediately if your VAT status changes.

7. Invoicing and payment

We do not take card payments on this website and we do not store card details. After we confirm your order we send you a secure payment link or bank details. Goods are generally prepared once payment is received, unless we have agreed payment terms with you in writing.

• Where payment terms (for example 15 or 30 days) are agreed, they run from the invoice date. We may withdraw payment terms, reduce a credit limit or ask for advance payment at any time, for example after late payment.
• We issue invoices in line with Greek tax law and transmit them to the tax authority (AADE myDATA) as required. You agree to receive invoices electronically.
• Late payment bears statutory interest for commercial transactions and recovery costs as provided by Greek law (Law 4152/2013, implementing Directive 2011/7/EU), without prejudice to our other rights.
• We may suspend deliveries and further orders while any invoice is overdue. You may not withhold or set off payment against claims we have not accepted or that a court has not upheld.
• Title to the goods remains with us until payment in full is received, to the extent permitted by law.

8. Delivery, risk and inspection

Delivery terms, charges and times are set out in the shipping policy. Dates we give are estimates unless we expressly agree otherwise.

• Risk of loss passes to you on delivery to the address in your order. Until then we are responsible for the goods.
• Check the delivery on receipt. Note visible damage or shortages on the courier's document and tell us within 5 working days with photographs.
• Hidden defects must be reported promptly and in any case within 14 days of discovery, and no later than 6 months after delivery.
• Goods not reported within these periods are treated as accepted, without prejudice to rights that cannot be excluded by law.

9. Quality, defects and remedies

We supply goods that match the agreed specification and are of satisfactory quality. If goods are defective, damaged or not as ordered, our remedy is, at our choice, to replace them, repair them, or issue a credit or refund. See the returns and claims policy for the procedure.

• We do not warrant that goods are suitable for a particular purpose or premises unless agreed in writing.
• The remedy does not apply to damage caused by misuse, improper storage, ignoring the safety instructions, or normal wear.

10. Safe use and your responsibilities as a buyer

Burning candles are a fire risk. Our products carry the safety information required by EU product safety and chemical-labelling rules, and you must follow it and pass it on to your staff and guests.

• Never leave a burning candle unattended; keep it away from flammable materials, draughts, children and pets; trim the wick before lighting; place it on a stable, heat-resistant surface.
• You are responsible for assessing the suitability of candle use in your premises, including fire-safety rules, insurance and any local restrictions.
• Do not remove, cover or alter safety labelling. If you re-sell or re-label goods, you are responsible for the labelling you apply and for passing on instructions and warnings.
• If you become aware of a safety issue with our products, contact us immediately so we can take any necessary action (including recall) and notify the authorities if required.

11. Refill and container service

Where we agree to collect, clean and refill containers, the schedule, containers and charges are agreed with you in advance. Containers must be handed over in a reasonable condition; we may decline or charge for containers that are damaged, contaminated or unsuitable. Ownership of containers is as agreed in writing; unless agreed otherwise, containers supplied with candles are yours.

12. Use of our brand and resale

• You may resell our products in the course of your business. You must not misrepresent them or make claims about them that we have not made.
• Our name, logos, photography and text remain our property. You may use them to present our products while the relationship lasts, in the way we reasonably approve, and must stop when asked.
• Private-label and custom scents we develop for you remain subject to our rights in the formulation (the recipe); you receive the finished goods, not the formula, unless agreed in writing.

13. Loyalty points

Approved accounts earn loyalty points on paid orders (currently 1 point per EUR 1 of net goods value). Points have no cash value, cannot be transferred, are not earned on delivery or tax, and are reversed if the related order is cancelled or refunded. We may change or end the programme with reasonable notice and without affecting points already earned beyond what the law allows.

14. Our liability

• Nothing in these terms limits liability that cannot be limited by law, including liability for wilful misconduct, gross negligence, death or personal injury caused by negligence, or liability under mandatory product-liability rules.
• Subject to that, we are not liable for indirect or consequential loss, loss of profit, revenue, goodwill or business, or for loss caused by events outside our reasonable control.
• Our total liability for any claim relating to an order is limited to the price of the affected goods under that order.

15. Events outside our control

We are not responsible for delay or failure caused by events beyond our reasonable control, such as natural disasters, fire, strikes, supplier or carrier failure, epidemics, war, government action or interruption of utilities or networks. We will tell you promptly and try to minimise the delay; if it continues for more than 60 days either of us may cancel the affected order and we will refund amounts paid for goods not delivered.

16. Personal data

We process personal data as described in our privacy policy. Where you give us personal data of your staff or guests (for example delivery contacts), you confirm you are entitled to do so.

17. Governing law, disputes and general

• These terms and every contract with us are governed by Greek law. The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.
• Please contact us first about any complaint at hello@gesignaturescents.com; we will try to resolve it in good faith.
• Subject to mandatory rules, the courts of Kozani (Greece) have exclusive jurisdiction.
• If any provision is found invalid, the rest remains in force. A failure to enforce a right is not a waiver. You may not assign the contract without our consent.
• We may update these terms; the version in force when your order is confirmed applies to that order. The current version is always on this page.

These terms are written in English and Greek. If the two differ, the Greek text prevails.