Last updated: 2026-10-10
1. Who this applies to
This policy applies to wholesale orders confirmed by G&E Signature Scents for business customers. It is part of our terms of sale. Wherever it differs from a written agreement with you, the agreement prevails.
2. From request to dispatch
- You send an order request. We check stock, quantities and your delivery details and reserve the goods.
- We confirm the order and send a payment link or invoice. The confirmation states the expected dispatch date and any payment terms.
- Candles are hand-poured to order and cure before they travel (typically 48 hours). Custom scents, private-label items and large quantities take longer; we tell you the timing before you pay.
- When your parcel leaves the studio you receive an email with tracking details where the carrier provides them.
Dispatch and delivery dates are estimates. Business days exclude weekends and Greek public holidays.
3. Delivery charges
- Courier delivery in Greece: EUR 6.00 per order, excluding VAT.
- Free courier delivery on orders of EUR 150.00 or more (net of VAT, before delivery).
- Free pickup from our studio in Ptolemaida by appointment.
- VAT at the applicable rate is added to delivery charges. Larger shipments, pallets, islands and remote areas, or special handling, may be quoted separately before you confirm.
4. Carriers and tracking
We ship with established courier companies chosen for the destination and size of the order. We pack every order to travel safely. You will receive tracking information when available. We choose the carrier unless we have agreed otherwise in writing.
5. Delivery address, access and receiving
- Give a complete, staffed address with a contact name and phone number. Tell us about opening hours, restricted access, loading bays or delivery windows.
- Someone must be able to sign for the goods. If delivery fails because no one was available or the address was wrong, the carrier may re-attempt or hold the parcel; additional re-delivery or storage costs may be charged to you.
- Refusing a delivery without a valid reason does not cancel the order; return costs and our costs may be charged.
- Tell us immediately if the address changes. We can usually redirect before dispatch; once shipped, the carrier's redirection fees apply.